I've forgotten my password — how do I reset it?
No problem — it happens to the best of us! Simply click "Forgot your password?" on the login page and enter your email address. You'll receive a reset link straight to your inbox. If you don't receive it within a few minutes please check your junk or spam folder.
How do I update my account details?
Log in to your account and head to your Account Settings where you can update your personal details including your name, email address and delivery address.
Where can I view my orders?
Log in to your account and click on My Orders to see your full order history, including current and past orders and their status.
How do I update my mailing preferences?
Log in to your account and head to My Account where you can update your mailing preferences at any time. You can also unsubscribe directly from any Coldstream email by clicking the unsubscribe link at the bottom.
How do I subscribe to the Coldstream Collective mailing list?
Joining the Coldstream Collective is easy, simply create an account or log in and update your mailing preferences to subscribe. You can also sign up directly at the bottom of the page. As a member you'll enjoy a 10% welcome discount, 1 point for every £1 you spend, 10% off during your birthday month and rewards every time you recommend a friend.



